Korver Holland, a major player in the Dutch sanitaryware market, has taken the strategic step to join Tradeplace for order management. Korver Holland has signed up with Tradeplace’s Direct Connection to take its order management to the next level and simplify its complex order processes. Where changes to orders were previously made manually, they are now fully automated through Tradeplace’s Direct Connection. Tradeplace is the market leader in e-commerce information for kitchen and bathroom installations.
Changes to orders for bathrooms were previously performed manually which further complicated an already complicated delivery process due to the great numbers of suppliers and manufacturers involved. By joining Tradeplace’s Direct Connection, order placement and order cancellations are now fully automated for Korver Holland which greatly simplifies the order delivery process. In many cases, it also speeds up delivery time for the end consumer.
The high-end design bathroom market especially involves complicated orders because of its customised installations. This market especially requires close coordination and management of several types of manufacturers and suppliers for timely delivery of installations. A fully automated e-ordering process was an important step for Korver Holland to improve customer experience during the entire delivery process.
With all other affiliated trade partners connected to Tradeplace’s Direct Connection hub, it was strategically the best choice for Korver Holland especially in the demanding marketplace in which the company operates. Direct Connection offers maximum insight and flexibility throughout the logistical information chain within the strictest security parameters and is fully encrypted. It also allows retailers to continue working within their own systems. These benefits are important for markets where complex order processing is involved.