Duravit, a leading supplier in the luxury designer sanitary ware market, has selected Tradeplace’s Direct Connection e-ordering management system to simplify its order processing. Complex order processes are common in this very demanding market with an exclusive customer base. Where changes were previously made manually for Duravit, Direct Connection now fully automates changes to orders during the delivery process which includes scheduling of suppliers.
Tradeplace is already the market leader in product information for exclusive kitchen and bathroom installations. Its experience with both product information and order processing in the high-end kitchenware market is now benefiting the designer bathroom sanitary ware market, too.
Tradeplace’s Direct Connection offered Duravit more benefits strategically since all its affiliated trade partners are also connected to its hub. Direct Connection operates within the highest level security parameters and is fully encrypted so that critical information never falls into the hands of competitors. Every supplier receives its own protected workspace and portal on Direct Connection and can maintain a complete overview of all logistical information and processes.
Complicated orders are commonplace in the luxury designer bathroom market because of the large number of suppliers involved in the delivery of customised installations. Timely delivery and customer satisfaction, the key drivers for customer experience, require close coordination and management of a wide variety of manufacturers and suppliers. A fully automated e-ordering process is an important step to improving and maintaining customer experience during the entire delivery process.
Tradeplace’s Direct Connection offered Duravit more benefits strategically since all its affiliated trade partners are also connected to its hub. Direct Connection operates within the highest level security parameters and is fully encrypted so that critical information never falls into the hands of competitors. Every supplier receives its own protected workspace and portal on Direct Connection and can maintain a complete overview of all logistical information and processes. The advantages for retailers include the ability to work within their own systems after connecting to Direct Connection. These advantages are critical in exclusive markets where complicated orders are the norm.